The Federal Competition and Consumer Protection Commission has launched an investigation into Uber’s exit from Nigeria, with particular attention on whether the ride-hailing company left behind unfulfilled obligations to customers.
FCCPC Chief Executive Officer, Tunji Bello, confirmed the development in a message to Bloomberg, saying officials were examining the circumstances surrounding the company’s departure.
“We are looking into the manner of their exit, particularly in respect of unfulfilled services to the customers,” Bello said.
Uber announced last week that it would wind down its operations in Nigeria and Uganda from September 2, 2026.
The decision brought an end to the company’s operations in Nigeria after it launched its ride-hailing service in Lagos in 2014.
Uber did not provide a detailed explanation for the decision, describing it only as a “tough decision” to wind down its operations.
The company said drivers would no longer receive rider trip requests through the Uber app from September 2, while its Help Centre would remain available to assist drivers until September 24.
Uber’s departure comes amid increasing competition in Nigeria’s ride-hailing sector, particularly from companies such as Bolt and inDrive, alongside broader economic pressures affecting consumers and mobility operators.
The exit also followed disagreements between Uber and the Federal Airports Authority of Nigeria over the regulation of ride-hailing operations at airports.
FAAN Managing Director, Olubunmi Kuku, said the authority was not responsible for Uber’s decision to leave the Nigerian market.
Kuku explained that FAAN had been engaging e-hailing companies over passenger safety, driver accountability and liability provisions at airports.
She said one of the major disagreements involved the responsibility of ride-hailing companies for drivers operating through their platforms, as companies maintained that the drivers were independent operators.
The FCCPC’s investigation is expected to determine whether Uber’s withdrawal created outstanding consumer obligations and whether customers were adequately protected during the company’s exit.
